Due to the impossibility of making visits to hospitals, the need was born during the first week of confinement in March 2020, as a result of the great misinformation and isolation faced by the families of the thousands of people affected by Covid-19.
The project is launched by ACAYA who, with the support of Microsoft Ibérica, seeks the collaboration of professionals Demian Raschkovan and Marco Amoedo, Microsoft MVPs, and the partner Axazure, aware that technology and the digital ecosystem are a fundamental tool to keep us connected in such an extraordinary and new situation for society.
Axazure immediately gets to work, designing and executing a solution that is offered to the Health Ministry of Madrid.
Info Familiares is a portal conceived as an additional channel of information for relatives about the clinical and administrative situation of both patients affected by Covid-19 and other people admitted for different pathologies but who, due to the limitations of hospital visits, are deprived of contact with their families and friends.
The platform is developed using Microsoft Dynamics 365 and the Power Platform. Mainly Dynamics 365 for Customer Service and a Portal have been implemented. Additionally, Azure and Power Automate services have been used to integrate the information with the different hospitals.
Through an identifying code, unique and non-transferable, the authorized people can access in a safe and personal way to the data that the medical and nursing staff incorporate during the patient’s admission. In addition, family members are notified by email when any detail is updated, which is displayed with date and time of issue.
“Due to the health emergency, the platform had to be built in just a few days and automatically integrated with the central systems for the first hospital using Power Automate and Azure. The challenge in this project has been to coordinate different types of teams, from the technical team in the health systems to the doctors and admission staff in the hospitals. The Power Platform has allowed us to create a solution in record time and has enabled us to help many people.”
The initiative, carried out together with the Health Ministry of Madrid, is in a pilot phase in 17 hospitals in the Community of Madrid: Hospital Universitario del Henares, Hospital Infanta Sofía, Hospital Puerta de Hierro, Hospital Universitario Infanta Cristina, Hospital Universitario Fundación Alcorcón, Hospital de Guadarrama,
Hospital Universitario de Móstoles, Hospital El Escorial, Hospital Universitario del Sureste, Hospital Universitario Infanta Leonor, Hospital Virgen de la Poveda, Hospital Universitario de Fuenlabrada, Hospital Dr. Rodriguez Lafora Hospital, Hospital Universitario del Tajo, Hospital la Fuenfria and Hospital Psiquiátrico Jose Germain and Hospital Severo Ochoa.
The project, born from the commitment and solidarity of the private initiative, has been initially implemented to address emergency health requirements in Spain, but the aim is to extend it to all types of needs.
Other points in Spain and international organizations are interested in this solution to help hospitals to scale up their information services in times of crisis in a very short time.