CASE STUDY
Automation of the user management process at Santillana Latin America
The Challenge
Santillana is a company specialising in the creation of educational content and services in the Spanish-speaking world. Founded in 1960 in Spain, it has expanded over the years to Latin America and other international markets.
Santillana is primarily engaged in the publication of educational materials, including textbooks, digital content and training resources for students and teachers.
The company is known for its commitment to educational innovation and the quality of its products. It offers educational solutions ranging from early childhood to secondary education, and increasingly includes digital technologies and online platforms to complement traditional teaching.
The Journey
The management of users and identities within a multinational organisation such as Santillana requires a controlled and rigorous procedure. Within the framework of user and licence management, the need to automate the process was identified in order to reduce manual tasks and improve response times.
In addition, there was a need to build a scalable solution for more than 5000 users, which could be easily adapted and had a short implementation period that would allow users to start working within a few weeks.
The implementation posed the difficult challenge of having a hybrid identity management environment. And the integration with third party systems.
The Arrival
The solution has been the construction of an application (ABM) that allows::
- The agile entry of user data and their licences.
- Automatic validation of the fields.
- Approval workflow according to the geographical location of the user.
- Automatic integration with Active Directory On-premise systems for user and licence management.
- Integration with the JIRA environment for task management and tracking with other teams.
- Integration with your existing employee master
Business impact
- Employee satisfaction.
- Process optimisation.
- Ease of use.
- Cost reduction by reducing the time spent by the external support service.
- Information available for monitoring and audits.
- Allowing to measure and analyse information that was not easily available before.
CONCLUSION
Santillana Latin America, a company specialising in the creation of educational content and services, has optimised its user and licence management through an automated solution with Microsoft Power Apps. This solution facilitates data entry, automatically validates information and has a customised approval workflow. It integrates with Active Directory and Jira, is scalable, adaptable and deploys quickly for many users. The company has gone from taking 2 days to sign up a user to being able to do so almost immediately.
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