Dynamics 365 Customer Insights
Improve customer management through a customer data platform (CDP) by facilitating the integration, segmentation and storage of their data in real time..
Get a holistic view of customers
Connect all your customer data with ease – Bring in all your transactional, observational, and behavioral data across channels in real-time by leveraging prebuilt connectors. Transform customer data intelligently – Unify data by intelligently resolving customer identifies with AI/ML-driven recommendations.
Unlock insights and take action
Predicting customer intent by Leveraging out-of-the-box AI/ML templates to predict churn, customer lifetime value, and product recommendations. Spot trends and patterns by gaining customer insights with configurable metrics and KPIs. Create richer customer segments by easily discovering and creating new audience segments to deliver targeted messages and content, and finding recommended segments based on AI.
Connect to custom apps
Quickly build custom apps with embedded customer insights using a powerful, click-and-point approach from PowerApps.
Get a global view of your customers in real time with a customer data Platform (CDP)
With Dynamics 365 Customer Insights you will be able to have a comprehensive view of your customers in a single point, allowing you to extract useful insights using pre-designed AI models to make informed decisions, automate processes and personalize interactions in different channels.