Dynamics 365 Customer Service
Build customer loyalty and boost brand affinity optimising the service.
Optimise the work of all customer service agents with a unified, multichanel and easy to use tool.
Personalise the service
Get a simple and guided case management to increase FCR (First Call Resolution) and create a consistent service experience using a chained view of customer interactions.
Get the most out of your data
Get reports in real time and artificial intelligence to optimise the work of your teams and improve customer service.
Achive a better customer service with
With Dynamics 365 Customer Service you will simplify both agent and client experience through comprehensive data source and an extensible platform. You will provide your team with the right tools to intelligently manage routine requests and solve the most complex problems. You will be able to offer customers a personalised service through different channels with experiences and knowledge generated by AI to proactively solve problems.