MICROSOFT

Dynamics 365 Customer Service

Build customer loyalty and boost brand affinity optimising the service.

EN - MS Dynamics 365 Customer Service
EN - MS Dynamics 365 Customer Service

Unify technology

Optimise the work of all customer service agents with a unified, multichanel and easy to use tool.

EN - MS Dynamics 365 Customer Service

Personalise the service

Get a simple and guided case management to increase FCR (First Call Resolution) and create a consistent service experience using a chained view of customer interactions.

EN - MS Dynamics 365 Customer Service
EN - MS Dynamics 365 Customer Service
EN - MS Dynamics 365 Customer Service

Get the most out of your data

Get reports in real time and artificial intelligence to optimise the work of your teams and improve customer service.

Achive a better customer service with
no effort

With Dynamics 365 Customer Service you will simplify both agent and client experience through comprehensive data source and an extensible platform. You will provide your team with the right tools to intelligently manage routine requests and solve the most complex problems. You will be able to offer customers a personalised service through different channels with experiences and knowledge generated by AI to proactively solve problems.

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