Provide a proactive service by programming the resources in an intelligent way and ensuring a first-time repair.
Optimise the work of field service agents
Thanks to this agile and simple solutions, your technical service can predict, detect and resolve incidents even before users start to realise about the problems, fostering trust and loyalty among clients.
Plan your resources in an optimised way
Control your resources and your costs at the same time sending your technicians when and where they are most needed to provide an exceptional customer experience.
Unifieddevice tracking byusingIoT
Replace the scheduled services model with a “just-in-time” predictive maintenance model that is activated through data remotely obtained with IoT sensors.
Send the right resource in the right moment
to the right place with all the necessary tools
With Dynamics 365 Field Service you will be able to offer exceptional experiences to your clients, solving the incidents in your first visit. Your technical team will count on tools, time and necessary information to resolve any problem making sure of the consistency and reliability of your operations.